SPORTMASTER — GLOBAL SPORTS EXCELLENCE

Sportmaster is a multi-category and multi-branded retailer that focuses on providing high-quality sports goods

10+

Years of successful work in Sport Retail Industry

44K м2

Total area in all
countries of operations

300+

Sport & Outdoor brands

35+

Stores in Kazakhstan, Armenia, Kyrgyzstan, Uzbekistan

1.8M

Active client base 3Y

900+

Qualified employees

Our Mission
Vision & values

Mission

Why does the Company exist?

  • Our mission is to be a guide to the world of Sports, Sporty style and Outdoor activities

  • We improve customer experience and help our clients become healthier, stronger and happier

  • We are building an efficient, customer-centric, omnichannel and dynamically growing Company with balanced portfolios of sales channels, store formats, categories, brands, and optimal customer service

Key competencies

What makes the Company different?

  • Unique diversified business model without any analogues

  • Omnichannel business model with a seamless customer experience

  • Vertically integrated across the assortment core (private labels, licensed brands)

  • Diversified store formats covering cities with different climatic conditions and purchasing power

  • Risk management. Close attention to currency risks (diversified currency contracts)

  • Own qualified IT company ensuring automation of key business processes

  • Own automated logistics facilities

Values

What does the Company believe in?

  • Partnership. We build a long-term partnership with both clients and employees based on mutual interests

  • Friendship. We appreciate warm informal relations with our key partners based on mutual support and respect

  • Honesty. We are always honest with our partners and employees and we always meet our obligations. We believe that our partners are just as honest with us

Vision

What is the Company seeking?

  • To be an effective international omnichannel player providing a full range of multichannel options, a competitive level of services, technologies and personalized interaction in all marketing areas

Mission

Why does the Company exist?

  • Our mission is to be a guide to the world of Sports, Sporty style and Outdoor activities

  • We improve customer experience and help our clients become healthier, stronger and happier

  • We are building an efficient, customer-centric, omnichannel and dynamically growing Company with balanced portfolios of sales channels, store formats, categories, brands, and optimal customer service

Key competencies

What makes the Company different?

  • Unique diversified business model without any analogues

  • Omnichannel business model with a seamless customer experience

  • Vertically integrated across the assortment core (private labels, licensed brands)

  • Diversified store formats covering cities with different climatic conditions and purchasing power

  • Risk management. Close attention to currency risks (diversified currency contracts)

  • Own qualified IT company ensuring automation of key business processes

  • Own automated logistics facilities

Values

What does the Company believe in?

  • Partnership. We build a long-term partnership with both clients and employees based on mutual interests

  • Friendship. We appreciate warm informal relations with our key partners based on mutual support and respect

  • Honesty. We are always honest with our partners and employees and we always meet our obligations. We believe that our partners are just as honest with us

Vision

What is the Company seeking?

  • To be an effective international omnichannel player providing a full range of multichannel options, a competitive level of services, technologies and personalized interaction in all marketing areas

Our history
so far

Discover more about our journey in the world of sports and how we became a company trusted by customers

2011

Sportmaster started its operations in Singapore

Sportmaster opened its first store in Kazakhstan

2013

Sportmaster set up its own R&D center in Singapore and a joint innovation laboratory with Nanyang Technological University

2018

The R&D center debuted with its own innovative polyoxydiazole fiber insulation

2019

Launch of a new format SM PRO in Kazakhstan

2020

OMNI transformation

Sportmaster opened its first store in Armenia

2021

Sportmaster opened its first store in Kyrgyzstan

2022

Implementation of the Company’s key programs (OMNI, personalization)

Launch of new brands and
a new format SM 500
in Kazakhstan

2023

Sportmaster opened its first store in Uzbekistan

Launch of new brands

Implementation of the strategy for scaling marketplace presence (priority e-platforms)

2011

Sportmaster started its operations in Singapore

Sportmaster opened its first store in Kazakhstan

2013

Sportmaster set up its own R&D center in Singapore and a joint innovation laboratory with Nanyang Technological University

2018

The R&D center debuted with its own innovative polyoxydiazole fiber insulation

2019

Launch of a new format SM PRO in Kazakhstan

2020

OMNI transformation

Sportmaster opened its first store in Armenia

2021

Sportmaster opened its first store in Kyrgyzstan

2022

Implementation of the Company’s key programs (OMNI, personalization)

Launch of new brands and
a new format SM 500
in Kazakhstan

2023

Sportmaster opened its first store in Uzbekistan

Launch of new brands

Implementation of the strategy for scaling marketplace presence (priority e-platforms)

Our mission is to be a guide to the world of Sports, Sporty style and Outdoor activities

35+

Stores in Kazakhstan, Armenia, Kyrgyzstan, Uzbekistan

6

Countries with offices in Singapore, China, Vietnam, Turkey, Bangladesh, Malaysia

44K м2

Total area in all countries of operation

Key elements of success

Key elements of success include our unwavering commitment to quality, innovative approach.

Clients

Customer-oriented approach, high customer loyalty

Products &Brands

Products&Brands

Well-balanced portfolio of brands and products

Omni

Dynamically growing OMNI operations, seamless customer experience

Offline

Flexible formats, optimal geographical coverage

R&D

Own Innovation Center in Singapore

IT

High level of business digitalization

Team

High level of team qualification, focus on results

Marketplace
& sport platform

Sportmaster is a digital and customer-centric Company that is changing traditional consumption experience

Best-in-class fronts:

  • Website

  • Mobile app

  • Mobile workplace for sellers

  • Kiosk with a unified front

  • High-quality content

Dynamically growing OMNI operations, seamless customer experience

Client ID or «unified customer passport» which allows us to personalize customer interaction

Creating a complete SPORT platform with a wide range of services

High level of business digitalization
Quality business support

High level of autonomy of IT systems. Own digital services

Flexible infrastructure for computing and data storage

Own qualified
IT company for business needs

Own data centers.
Great expertise in administration

A modern effective management model for our own IT development

Flexible and diverse offline formats

Optimal geographical coverage. Stores located close to customers

Sportmaster PRO

Sportmaster